The ten LOSA operating characteristics, on the ramp

LOSA is defined by ten operating characteristics (ICAO Doc 9803). They are why crews and managers trust it. NOMIC Ramp keeps all ten:

LOSA	In NOMIC Ramp
1. Jump-seat observations during normal flight operations	Observers watch normal turnarounds from arrival to pushback, never after incidents or as checks
2. Joint management and pilot sponsorship	Management and the ramp workforce (and unions, where there are any) sign the agreement together
3. Voluntary crew participation	The crew are told before each observation and can say no
4. De-identified, confidential, safety-minded data collection	No names, staff numbers, flight numbers or registrations; never used for discipline. On-time is reported separately from safety and never by crew, shift or observer
5. Targeted observation instrument	A form and code list made for turnarounds, from ramp research
6. Trusted and trained observers	Ground personnel, trained with practice exercises and checked for agreement before they start
7. Trusted data collection site	Observations are encrypted with the organisation's own key, on the phone, before they go anywhere
8. Data verification roundtables	The checking group reviews every observation's coding before it counts
9. Data-derived targets for enhancement	Expand and Shrink findings, and a Learning Team pack for each
10. Feedback of results to the line	Results go back to ramp crews first, who help decide what changes; the next cycle measures it

What's new compared with LOSA