Make your ramp safer, with your own people
For airlines, ground handlers and airports. NOMIC Ramp is self-service: your own people run it with our course, tool and templates, at a fraction of the cost of a consultant-led programme. Get in touch and we'll talk you through what's involved for your operation.
Plan
Enough to plan your first NOMIC audit and get it approved and funded.
- Business case template, with costs and benefits
- Set-up guide and sampling plan: how many turnarounds, where and when
- Agreement with management and the workforce, and the privacy assessment
- Crew briefing and communications kit, to see what you would say to the ramp
Self-service audit
Everything you need to run one audit yourself, collect the data and produce the report. A first audit: one station, 4 or 5 observers, 75 to 100 turnarounds over 3 to 4 weeks.
- Everything in Plan
- The full coding guide and the managed-responses list
- The seven-module observer course, with practice exercises and the course pack
- The tool: phone recording, coding, checking, results, dashboard and managers' report
- Learning Team packs and the action plan
- Comparison with the NOMIC reference data (1,302 turnarounds)
Supported membership
For organisations that monitor every year and want to learn with others.
- Everything in Self-service, for every round in the year
- Benchmarking: see where you sit in the range across member organisations, never another organisation's figures
- Shared insights and resources between members who choose to take part
- Support from NOMIC when you set up, check and act on your results
A first round, at one station
People
A programme lead, 4 or 5 observers (experienced ramp people trusted by their peers) and 2 or 3 of them for the weekly checking session.
Time
Observers: about 7 hours of online course, then 1½ to 2 hours per turnaround. Programme lead: 2 or 3 days to set up, half a day a week during the round, 2 days for the report.
Weeks
4 to 8 weeks to agree it with the workforce and train observers, then 3 to 4 weeks to observe 75 to 100 turnarounds.
What you get at the end: a report and dashboard from your own turnarounds, compared with the reference data; the links between threats, variations and outcomes; Learning Team packs for what to change; and an action plan you measure again next round.
Questions people ask
Will our workforce and unions accept being observed?
Observation is voluntary, de-identified and never used for discipline. Management and the workforce sign the agreement before the round starts, observers are ramp people the crews trust, and the results go back to the crews first. Crews can ask an observer to leave, and they do.
Can observers use phones airside?
Yes, in most operations, within your airport's and company's rules. Many ramp teams already use handheld devices. Observers never use the phone while driving or in the refuelling zone, and they step back to a safe spot to talk or tap, away from the crew. Where phones aren't allowed, they use the paper form and type the notes in afterwards.
Who does the coding?
The observers or the programme team, on a computer after the turnaround, using the coding guide. A checking group of 2 or 3 observers then reviews every observation before it counts in the results.
Where is our data, and who can see it?
Observations are encrypted on your devices with your organisation's own key before they're stored. NOMIC can't read them. Observers' phones clear each observation once head office has it. Managers see totals, never a single turnaround. See security and privacy.
We use agency staff and handle for several airlines. Does it still work?
Yes. Agency staff are covered by the same promises in the agreement, and local codes let you match each airline's procedures while keeping results comparable.
Who owns our data?
You do. Your observations and results stay yours: save them from the app at any time, and ask us to remove your organisation's online storage whenever you like.
Is NOM an audit of our compliance?
No. It shows how work is really done on normal days, alongside your audits and your safety management system. It isn't an SMS and doesn't replace one; it feeds it.
Each level is for one organisation, for its own operations. We talk through what suits your operation, and the cost, when you get in touch.
Where it pays back
- Fewer irregular loads and load errors, and fewer regulatory breaches
- Less damage to aircraft and ground equipment, and the cost that comes with it
- Fewer delay minutes put down to the ramp
- Training built on evidence: the behaviours that keep turnarounds safe, from your own ramp
- Evidence for your safety management system and audits, and a way to check whether your changes worked
See more
- How it works: the cycle, from set-up to measuring again
- See the app: real screens from the observer's phone to the dashboard
- Sample dashboard and sample report
- NOMIC Ramp at a glance: everything on one page, to print or pass on
- How coding works, the research and the ideas behind it
From first conversation to your first round
Get in touch
Send the form below or email us. Tell us a little about your operation.
Talk it through
A conversation about your ramp, what you want to learn, and which level fits.
Agree and sign up
We confirm the level and the cost in writing.
Your team signs in
Your team's work emails open the course, the coding guide, the templates and the tool. No passwords: a code arrives by email.
Run your first round
Brief the crews, train your observers and start observing, with the templates for every step and support if you've chosen it.