Say what you see

Your notes are the heart of the method. Everything else, coding, checking and results, is built on them. The test of a good note: another observer who wasn't there could code it.

What it covers

• What and how, not why
• Like playing back a video
• Questions to keep in mind
• Before and after
• A full example
• Exercise: what's wrong with this note?
• Using your phone

A taste

From the original observer training, lightly edited. Notice the times, the plain description, and how the team's response is noted.

This comes with the Self-service level and Supported membership.